Complaint Handling

KHCB is dedicated to providing a high standard of service and to maintaining its reputation for honesty and integrity in all its dealings. If our level of service has failed to meet your expectations, we would like you to tell us.

KHCB takes all disputes and complaints from its customers and business partners very seriously and as such all complaints will be dealt with promptly and fairly.

KHCB will endeavor to address all complaints within five working days, however, where this is not possible we will contact you outlining when we expect to be able to formally respond to your complaint.

Complaints will be investigated by a staff member not directly involved in the matter which is the subject of the complaint.

If you wish to make a compliant you can do so by contacting us on:

Phone: +973 17505512
Fax: +973 17500288
E-mail: complaints@khcbonline.com

Or alternatively you can tell us about your complaint by writing to the below address:

The Compliance Officer
Khaleeji Commercial Bank
P.O. Box: 10006
Manama
Kingdom of Bahrain